High performance relationships as powerful drivers for organizational performance

While you read about the challenges of talent management in organizations these days, while I've also written about it here and here, I do still want to share some key insights on Southwest Airlines. It's turnover rate is one of the lowest among other US airlines though its pay and compensation package is not the most competitive.Behind the success factors of Southwest Airlines, these words "High performance relationships" kept popping out.

It's not just any relationships as relationships are not just “nice to have”. If invested consistently in the long term, this can be powerful drivers for organizational performance. And it is the ability to build and sustain relationship characterized by shared goals, shared knowledge, mutual respect that make Southwest Airlines such a successful corporation.