thumb tacks, thumb tech

Musings and rantings about...EVERYTHING.

Tuesday, September 25, 2007

The spirit of Southwest Airlines

"...In any endeavor, having the right people in place is the overriding factor in success...". A play or movie without the right cast, a sports team without the right people in their positions just like a business running for profitability without dedicated staff. The article on Southwest in Costco Connection re-ignited my interest in Southwest Airlines again, not for the low-fares but for the inspiring story behind this organization culture.

Scenario 1 -
You : Why are you helping people with their luggage ?
Baggage Handler (any other competitor): That's part of my job.

Scenario 2 -
You : Why are you helping people with their luggage ?
Baggage Handler (Southwest): I'm helping this passenger get across to another state so that she can celebrate grandma's birthday

Can you feel the love ? Some call it the Southwest spirit!

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